Month: January 2021

My family went out for dinner last weekend. The food was great, but the service was horrible. Horrible! We usually have a great experience at this restaurant, so my wife asked me “What is going wrong?!” The answer to that question is almost always the same:  They were focusing on the BOTTOM LINE and not the TOP LINE.   I […]

Our family tried a new restaurant last night and I was excited to see brisket on the menu. The server, on the other hand, was excited to rattle off the list of things they were out of. Including brisket. The moment he arrived at the table, he gave our table the list of things they […]